- The term for the exercise of this right is 14 calendar days from receipt of the product, without penalties for its exercise.

- The full refund of the product price plus the shipping costs will be made before 14 calendar days have elapsed from the date on which you have been informed of the decision to withdraw from the consumer contract using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and as long as the consumer does not incur any expenses as a result of the refund.

- This right is not subject to any formality, we have a withdrawal form below, the customer is only asked to return the product in the best possible condition. On the other hand, the consumer will have to pay the shipping costs for the return of the goods when they have been previously informed of this. Here is the withdrawal form: https://www.tuotroestanco.com/formulario_de_desistimiento_TOE.pdf

- If the product is not returned in the same original packaging, the good may suffer a depreciation.

All TU OTRO ESTANCO SL products are tested and certified by our warehouse team or by the manufacturer.

Orders are prepared between 8:00 AM  and  1:30 PM, orders after 1:30 PM will be prepared and shipped the following day.

- In Portugal 6€ (incl. VAT).

- In Italy 10€ (incl. VAT).

- In France 10€ (incl. VAT).

- In Germany 10€ (incl. VAT).

- In Switzerland 33€ (incl. VAT).

- In Southern Ireland 18€ (incl. VAT).

- In Belgium 15€ (incl. VAT).

- In Austria 15€ (incl. VAT).

- In the Netherlands 15€ (incl. VAT).

- In Finland 20€ (incl. VAT).

- In Argentina 22€ (incl. VAT) from 0 to 1Kg, 28€ (incl. VAT) from 1 to 2Kg, 42€ (incl. VAT) from 2 to 5Kg.

- In Brazil 15€ (incl. VAT) from 0 to 1Kg, 25€ (incl. VAT) from 1 to 2Kg, 39€ (incl. VAT) from 2 to 5Kg.

- In Canada 16€ (incl. VAT) from 0 to 1Kg, 19€ (incl. VAT) from 1 to 2Kg, 46€ (incl. VAT) from 2 to 5Kg.

- In Antilles and other Central American countries 24€ (incl. VAT) from 0 to 1Kg, 27€ (incl. VAT) from 1 to 2Kg, 38€ (incl. VAT) from 2 to 5Kg.

- In Chile 16€ (incl. VAT) from 0 to 1Kg, 21€ (incl. VAT) from 1 to 2Kg, 53€ (incl. VAT) from 2 to 5Kg.

- In USA 14€ (incl. VAT) from 0 to 1Kg, 23€ (incl. VAT) from 1 to 2Kg, 51€ (incl. VAT) from 2 to 5Kg.

- In Mexico 13€ (VAT incl) from 0 to 1Kg, 20€ (VAT incl) from 1 to 2Kg, 31€ (VAT incl) from 2 to 5Kg.

Other countries North America 24€ (VAT incl) from 0 to 1Kg, 27€ (VAT incl) from 1 to 2Kg, 38€ (VAT incl) from 2 to 5Kg.

Other South American countries 24€ (incl. VAT) from 0 to 1Kg, 27€ (incl. VAT) from 1 to 2Kg, 38€ (incl. VAT) from 2 to 5Kg.

For shipments to Ceuta and Melilla, the consignee is responsible for the transport agency.

Most international orders have to be placed manually, so it is preferable that you contact us through our contact channels (WhatsApp or email).

You must first register as a customer on our website.

Once registered, follow the steps below:

 1 -Login to "my account".

 2 -Within "my account":

• For wholesalers in Spain: attach form 036 if you are a company or form 037 if you are self-employed.
• For wholesalers outside Spain: attach EORI or any document proving that you have a company.

 3 -Wait for us to validate your registration as a wholesaler.

 4 -Once your registration has been validated, you will be able to access www.tuotroestanco.com as a wholesaler and enjoy your new prices.

All those products hosted on our website have a guarantee.

-In the event of a defective product, the seller must proceed, as appropriate, to repair,
replacement, price reduction or termination of the contract, procedures that will be free for the consumer and
Username.
-The seller is liable for any lack of conformity that appears within a period of two years from the date of
delivery.
The consumer and user must inform the seller of the lack of conformity within two months from when he became aware of it.

Todos aquellos productos alojados en nuestro sitio web, tienen garantía a excepción de los consumibles.

- En caso de producto defectuoso, el vendedor deberá proceder, según corresponda, a la reparación,
sustitución, rebaja del precio o resolución del contrato, gestiones que serán gratuitas para el consumidor y
usuario.
- El vendedor responde de las faltas de conformidad que se manifiesten en un plazo de dos años desde la
entrega.
El consumidor y usuario deberá informar al vendedor de la falta de conformidad en el plazo de dos meses desde que tuvo conocimiento de ella